How does Messenger work?
Add a friendly contact experience to any website and answer every message from the Inbox.
Updated July 19, 2026
Minnas Messenger gives customers a friendly way to contact you from any website.
You choose the greeting, colors, launcher position, office hours, and the websites allowed to load it. Add the provided script to a site, or publish the app embed from Minnas when you use Shopify.
A customer can search published answers or start a conversation. Their message appears in the same Inbox as email, with the page they were viewing attached as useful context.
Messenger keeps conversation history for returning visitors, supports attachments, and shows new replies without asking the customer to refresh.
When your team is away, Messenger still captures the question and sends the acknowledgement you configured. You can answer from the Inbox when you are back.
You choose the greeting, colors, launcher position, office hours, and the websites allowed to load it. Add the provided script to a site, or publish the app embed from Minnas when you use Shopify.
A customer can search published answers or start a conversation. Their message appears in the same Inbox as email, with the page they were viewing attached as useful context.
Messenger keeps conversation history for returning visitors, supports attachments, and shows new replies without asking the customer to refresh.
When your team is away, Messenger still captures the question and sends the acknowledgement you configured. You can answer from the Inbox when you are back.