How does the Minnas Inbox work?
See how email and Messenger conversations stay organized in one shared Inbox.
Updated July 19, 2026
Every customer conversation from connected email and Messenger Channels lands in one Inbox.
Open shows conversations needing attention. Snoozed moves follow-up to later. Closed keeps finished conversations tidy, and Spam gets junk out of the way.
Assign a conversation so teammates know who is answering. Use internal notes to talk privately, tags to organize recurring topics, and saved replies for answers you send often.
Minnas keeps the customer’s earlier messages, attachments, contact details, and connected store context beside the conversation. That means fewer tabs and fewer duplicate replies.
Customers receive replies in the same Channel they used, while your team works from the same shared view.
Open shows conversations needing attention. Snoozed moves follow-up to later. Closed keeps finished conversations tidy, and Spam gets junk out of the way.
Assign a conversation so teammates know who is answering. Use internal notes to talk privately, tags to organize recurring topics, and saved replies for answers you send often.
Minnas keeps the customer’s earlier messages, attachments, contact details, and connected store context beside the conversation. That means fewer tabs and fewer duplicate replies.
Customers receive replies in the same Channel they used, while your team works from the same shared view.